Monday, 14 June 2010

Parcel Farce!

A bit late posting this as I've been away over the weekend.

Have been watching the frame's tracking number from Frank and Becky religiously over Thursday and Friday. Thursday evening said it was at the International Hub in Coventry awaiting customs charges so I gave them a ring, HMRC that is. They were fantastic to deal with, got through straight away and had all the information regarding the charges that I needed plus some more info on the top, can't beat their customer service with that, very impressed. They said the frame was released back to 'ParcelFarce' at 8:20am that morning, however the Parcel Force website hadn't been updated, it had now gone lunchtime. I rang I think ten different numbers for Parcel Force, most just rung out, two where I was hung up on (some people can't be bothered with the Typetalk service for the deaf that enables us to make calls and just hang up). Finally got through to someone who checked their systems and said the package was still with Customs, I explained I'd rung them and that the frame box had been released back to Parcel Force that morning, she got quite arsey with this. I asked if I could pay the charges and was told I couldn't do that until the parcel was as the delivery depot, and that they would send out a letter detailing what was to be paid. I told them that this would take the delivery outside of the 24 hour service (the so-called 'express service' of theirs) window. She just wasn't bothered, I asked about compensation and she said it wouldn't be successful! Parcel Force? Efficient? My arse! Bloody jobs worth!

I gave up on that, using this and from past experience they're a horrible company to deal with at the best of times and I really wasn't in the mood to argue. I mean they add an extra 16 quid to top of the fee's already paid for 'handling', that makes my blood boil!

Anyway, I let Dickie and Nick know, Dickie rang the local depot on Saturday morning and they said the box will be 'sitting' until Monday, so we'll see what happens tomorrow.

Have an race update from Nick, he crashed several times sadly and the Orange has gone to the great big bicycle cemetery in the sky!

New frame, new chapter, new era...........cominatcha!

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